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Acceptance of These Terms:
These Terms of Use (“Terms”) constitute a legally‑binding agreement between you and Venn Social LLC (“ZennSocial,” “we,” “us,” or “our”) governing your access to and use of ZennSocial.com, our mobile applications, and any related websites, widgets, tools, or services (collectively, the “Service”). By accessing or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy (together, the “Agreement”). If you do not agree to the Agreement, do not access or use the Service.
Electronic Communications. You consent to receive notices and other communications from us electronically (e‑mail, in‑product banners, or push notifications). Such communications satisfy any legal requirement that they be “in writing.”
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Eligibility & Age Restrictions:
- Minimum Age. You must be at least 18 years old (or the minimum digital‑consent age in your country, if higher) to create an account.
- Children Under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us Personal Data, please contact us at support@zennsocial.com so we can delete it.
- Sanctions / Restricted Parties. You represent that you are not located in, or a resident of, any jurisdiction subject to comprehensive U.S. embargoes or sanctions and that you are not a person on any U.S. Government “Denied” list.
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Definitions:
- “Content” — text, graphics, photographs, audio, video, links, code, files, or other materials posted, uploaded, transmitted, stored, or otherwise made available via the Service.
- “Your Content” — Content that you post or otherwise provide to the Service.
- “User” — any person or entity who accesses or uses the Service, whether or not they create an account.
- “Sensitive Content” — Content that may upset, alarm, or offend (e.g., artistic nudity, mild profanity, newsworthy violence) and must be labelled in accordance with these Terms.
- “Prohibited Content” — Content listed as not permitted in Annex A (Community Guidelines).
- “Private Message” — direct, non‑public communications between two or more Users within the Service.
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Account Registration & Security:
- Account Creation. To access certain features you must create an account, provide accurate information, and keep it updated.
- Credentials. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately of any unauthorised use.
- One‑Account Rule. You may maintain only one active personal account unless we expressly permit otherwise.
- You may not share, sell, or transfer your credentials; doing so is grounds for immediate suspension.
- We may require multi‑factor authentication to access some or all features.
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User Conduct & Prohibited Content:
You must comply at all times with Annex A: Community Guidelines, which forms part of these Terms. Failure to do so may result in content removal or account sanctions, as described below.
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Content Ownership & Licenses:
- Your Rights. You retain all ownership rights in Your Content.
- License to ZennSocial. By posting Your Content, you grant us a non‑exclusive, worldwide, royalty‑free, sublicensable license to use, reproduce, modify, adapt, publish, and display that Content solely for the purpose of operating, promoting, and improving the Service. This license ends when you delete Your Content from the Service, except (a) to the extent it has been shared with others who have not deleted it, or (b) we are required to retain it by law.
- license to Other Users. You grant each User a non‑exclusive license to access Your Content through the Service and to use, reproduce, or display it as enabled by Service functionality.
- Representations. You represent that you have the necessary rights to grant the above license and that Your Content, and its use by us pursuant to the license, does not violate any law or infringe any third‑party right.
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Enforcement, Moderation & Appeals:
- AI + Human Review. We use automated systems (including large‑language‑model moderation) to flag likely violations, followed by human review for borderline cases.
- Graduated Enforcement. Possible actions include: (a) Content removal, (b) warning, (c) temporary suspension, (d) permanent ban.
- Appeals. You may appeal most enforcement decisions within 14 days via the in‑product form. We respond within 7 days; appeals from EU residents alleging hate‑speech removals are handled within 48 hours per the EU Digital Services Act.
- Trusted Flaggers & Government Requests. We honour notices from trusted flaggers and competent governmental authorities in accordance with Art 22 of the EU Digital Services Act.
- Transparency Reports. We publish twice‑yearly metrics on removals and appeals at https://zennsocial.com/transparency.
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Intellectual Property & DMCA Policy:
- Our IP. The Service and all ZennSocial‑created content (including code, design, trademarks, and logos) are our proprietary property and are protected by copyright, trademark, and other laws.
- DMCA Notice. If you believe Content infringes your copyright, send a notice containing the elements required by 17 U.S.C. § 512(c) to support@zennsocial.com.
- Counter‑Notice. If we remove Your Content pursuant to a notice, you may file a counter‑notice as described in 17 U.S.C. § 512(g).
- Repeat‑Infringer Policy. Accounts with multiple valid infringement notices may be terminated.
- Safe‑Harbor (47 U.S.C. § 230; EU DSA Art 6). We operate as an interactive computer service / hosting provider and are not liable for third‑party Content except as provided by applicable law.
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Privacy & Data:
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, share, and protect your personal information. You agree that we may process your data in accordance with that policy.
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Third‑Party Links & Services:
The Service may contain links to third‑party websites or integrate third‑party services. We do not endorse or control these third parties and are not responsible for their content or actions. Your dealings with third parties are solely between you and the third party.
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Disclaimer of Warranties:
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON‑INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE.
We do not warrant that Content supplied by Users is accurate, complete, or useful; you rely on it at your own risk.
No Professional Advice. The Service may contain user‑generated content relating to financial, medical, legal, or other professional topics. Such content is for informational purposes only and does not constitute professional advice. Consult a qualified professional for advice specific to your situation.
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Limitation of Liability:
TO THE FULLEST EXTENT PERMITTED BY LAW, VENN SOCIAL LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR (B) ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF USD 100 OR THE AMOUNT YOU PAID US (IF ANY) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Where consumer‑protection laws or mandatory statutes (e.g., EU consumer law) impose non‑waivable rights, this clause applies only to the maximum extent permitted. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation may not apply to you.
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Indemnification:
You agree to indemnify, defend, and hold harmless Venn Social LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with (a) Your Content, (b) your breach of these Terms, or (c) your violation of any law or the rights of any third party.
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Governing Law & Dispute Resolution:
- Governing Law. These Terms are governed by the laws of the Commonwealth of Kentucky and the United States, without regard to conflict‑of‑laws principles. If you access the Service from the European Union, you also enjoy mandatory consumer protections under EU law, including the Digital Services Act (EU 2022/2065).
- Venue. All disputes that are not subject to arbitration (§ 14.3) will be exclusively resolved in the state or federal courts located in Jefferson County, Kentucky. You and Venn Social LLC consent to personal jurisdiction and waive any objection as to inconvenient forum.
- Arbitration & Class‑Action Waiver. Optional: If you reside in the United States, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You and Venn Social LLC waive the right to a trial by jury and to participate in class actions.
- Arbitration Opt‑Out. You may opt out of this arbitration agreement by sending written notice to support@zennsocial.com within 30 days of accepting these Terms.
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Changes to These Terms:
We may modify these Terms at any time. Material changes take effect 30 days after we post the revised Terms or notify you via the Service or e‑mail. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
Where required by law, we will seek your express affirmative consent (e.g., click‑through acceptance) before material changes become effective.
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Miscellaneous:
- Severability. If any provision of these Terms is held invalid, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.
- Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may freely assign our rights and obligations.
- Entire Agreement. These Terms, together with the Privacy Policy and any other supplemental terms we provide, constitute the entire agreement between you and ZennSocial regarding the Service.
- No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
- Survival. Sections concerning Content licenses, disclaimer of warranties, limitation of liability, indemnification, dispute resolution, and any other provisions which by their nature should survive termination will survive termination or expiration of these Terms.
- Export Controls & Sanctions. You may not use, export, re‑export, or transfer any part of the Service except as authorized by United States law and the laws of the jurisdiction in which the Service was obtained.
- Language. This Agreement is concluded in English, which shall prevail over any translation. Any non‑English version is for convenience only and shall not modify the English version.
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you have any questions or concerns, please contact us at support@zennsocial.com.
